FAQ

CONTACT US

For general questions about ordering, shipping, products or to inquire about special pricing

email: [email protected]

Phone (Orders & Shipping Status) : (86) 151-12807161 (Toll Free)

Shipping Address:

No 3,Zhengda Road,Shatou Village

Chang’an,Dongguan,Guangdong,China

 

Why shop at Wonder Pet?

SECURE PURCHASING:

We accept and process orders through industry standard 128 bit encryption on private, dedicated servers maintained by the industry leading web host, shopify.com.

Wonder Pet uses Shopify’s 128 bit security certificate. The security status bar shows that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard.

Do not trust your money with companies that are not validated by a third party to be a legitimate business!!

MULTIPLE PAYMENT OPTIONS:

All Major American backed Credit Cards, PayPal, PayPal Credit, Amazon Pay & Checks accepted.


PRODUCT KNOWLEDGE:

Purchasing the right pet products to meet your pet unique needs can be a challenging task. Wonder Pet has over 25 years experience in the retractable dog leash and other pet products industries. We can answer questions and make recommendations! Unlike our competition, our focus is selling retractable dog leash. Retractable dog leash are extremely important in maintaining your pet and we will help you choose the product that is right for your pet.


AUTHORIZED DEALER:

Wonder Pet is an authorized dealer of pet product from Beesun, Beilu and Ape. Manufacturers will honor warranties of the pet products sold by us.


CHINA COMPANY:

Wonder Pet is family owned and operated in the China. Wonder has 3,000-square-meter warehouse and 100 sorting and packing personnel, which can better check whether your goods are qualified.


FREE SHIPPING:

Wonder offers free EMS shipping on all orders.


COMPETITIVE PRICING:

With virtually no overhead and high volume purchasing we are able to get optimal pricing and sell products with little added cost, this allows us to pass the savings onto our customers. We scan the competition daily to make sure we are price competitive. If you see a lower price we will match it.


QUALITY PRODUCTS:

Wonder Pet Supplies only sells pet products made by the top manufactures that have been cleared by the Bureau of Quality Supervision for accuracy. We do no sell illegal pet supplies and carry a wide variety of pet supplies accessories. Do not purchase an pet supplies that doesn’t even have a known manufacturer. Who will help you if a problem arises?


15 DAY RETURN POLICY:

Wonder Pet has a 15 day return policy. What happens if you purchase from the competition?


PRIVACY POLICY:

We value your privacy as much as you do. This is why we will not give, sell or rent any customer information to any other company or business.

We gather two types of information about you. The first is the same information that most web sites gather when you visit, it is the information about what link you used to get to our site, search engine or banner ad. Also your IP address and the browser you are using. The second type of information is the information that you provide while placing an order.